Transactions can be made securely online through PayPal or Stripe; accepting all major credit and debit cards.
Your information will never be shared with any third party, and the information collected is solely used to contact you about your order if necessary.
If you need to cancel an order, please do so within 1 hour of making the purchase in order to receive a full refund. Refunds are strictly not accepted after this time frame.
As each piece in the Lost Forest collection is a one-of-a-kind item of jewellery; returns or refunds are considered on a case-by-case basis. Please contact us within 14 days of receipt if you experience a problem with your order. Lost Forest does not offer refunds or exchanges after this period. There are no refunds or exchanges on earrings due to hygiene reasons.
In the unlikely event of your item being defective in any way, please contact Gillian at email@example.com within 14 days of receipt, and provide clear photos of the defect. Your issues will be reviewed via email on a individual basis.
Items are shipped worldwide from the Republic of Ireland with An Post Registered Mail within 2-3 business days of cleared payment. Dangle earrings are made to order, please allow 1 week for making plus delivery time. Each parcel will have a unique tracking number assigned to it, which allows the customer to track its journey online. This tracking number is supplied in your shipping notification email. Shipping rates are detailed below:
• Republic of Ireland: €11.00 (+ €1 with an additional item)
• International: €15.00 (+ €2 with an additional item)
Countries outside of the registered shipping zones will have their packages sent via DHL international courier services with An Post. Your package will arrive in 2-3 working days. Shipping rates are detailed below:
• International: €50 (+ €3 with an additional item)
International orders may be subject to taxes or customs fees imposed by your home country. The customer is responsible for paying these fees.
Delivery time can vary depending on your location, please allow adequate time. Estimates are provided below:
• Republic of Ireland: 1-2 working days
• UK and Europe: 3-10 working days
• USA, AUS, NZ, Canada: 5-20 working days
Please understand that we are not responsible for any postal delays regarding your order. We do our best to mail orders as quickly as possible; and once out of our hands, any delay in its journey is beyond our control. Holidays, weather conditions, and customs may affect the estimated arrival times.
Your parcel will require a signature on delivery, so please provide either a home or work address where someone will be available to sign for the package.