HOW DO YOU PACK YOUR ITEMS?

All items are presented beautifully and ready for gift giving, either on jewellery cards of gift boxed in an eco friendly hand-stamped Kraft box. They are then wrapped carefully in tissue paper and placed in a tear-proof bubble envelope for protection. Gift packaging may differ slightly from those in the store product photos due to availability.


DO YOU OFFER PERSONALISED MESSAGES?

Yes. If you leave a note at checkout with the details, I will personalise the item with the lucky recipients name along with the special message.


DO YOU HAVE A SHOP I CAN VISIT?

My main store is hosted on this website. I do have small collections available to purchase in stores in Ireland. Please visit my Stockists page for further details.

My home studio is not a shop but a busy (and messy!) workspace filled with potentially harmful materials, large-scale equipment and tools. As I am a small business and work alone, I unfortunately cannot spare the time to open my studio to visitors, as this would impinge on my production hours. 

I also occasionally take part in markets and shows, where you can see my creations in 'real life'. Stay tuned of any upcoming shows by signing up to my newsletter on my contact page.


I WANT TO MAKE JEWELLERY, CAN I HAVE INFORMATION?

I cannot disclose information on my processes or techniques, as I have to protect my business and my brand identity. This is my full time job and not a hobby, please be respectful of that. My unique style of jewellery is something that I have worked very hard at establishing over the years. I like to think my jewellery inspires people to create something innovative and unique. My designs/descriptions/photos should never                                                                                             ever be used as a source for direct copying, it is wholly unethical to do so, and damaging to both my business and your own.


HOW DO I CARE FOR MY NEW JEWELLERY?

Avoid storing your piece of jewellery next to a strong heat source or in direct sunlight. This may cause fading over time. Natural pine resin is strong, durable and waterproof. However, it is best to avoid wearing the items in the shower or swimming pool, and to avoid spraying perfume or other alcohol based products next or on the piece, in order to preserve their original condition.

 

  A soft cloth can be used to buff the piece and bring out its original shine. It is advised to do this after each use, to prevent natural body oils from damaging the surface of the resin and keep the piece in best possible condition. The surface is liable to scratch in cases of extreme misuse. Pine resin is an organic substance and should be treated as such. 

All earrings and pendants have their posts/bails secured with a layer of eco resin to ensure they will not break away from the base. It is advisable not to tug harshly on chains or bails. Each item should be treated with love and care to ensure its longevity. It is the customers responsibility to care for their Lost Forest treasures appropriately. 

Please note that a handmade item does not have a 'machine made' uniform finish. This is a charming inherent character of a handcrafted item and will not impact on the integrity, beauty or quality of the finished piece. 


WHAT DOES 'GOLD FILLED' MEAN?

Gold filled wears as well as solid gold when maintained and kept in good condition. A base metal is used for the chain, such as brass or copper. A top layer of solid gold is fused onto the chain using heat and pressure. This permanently bonds the gold to the surface of the chain creating a                                                                                       durable, strong and sparkling effect just like solid gold. No metal allergies are caused by the underlying base metal as the top layer is solid gold                                                                                         and therefore retains its characteristics.


CAN I FEATURE YOUR PHOTOS ON MY BLOG OR WEBSITE?

Please contact me before posting as my work can only be shared with permission from myself. Please always credit me, and provide a link to my website.

                                                                                      It is considered unprofessional and bad practice to use my images on a blog or website and remove or crop-out a watermark, or to use images                                                                                         taken from a screenshot. Watermarks are added specifically to protect my images and copyright online. I can also provide photos with more                                                                                             subtle watermarks. Any misuse of my photos, name, or products will be investigated.


WILL THE FLOWERS FADE/WILL THE RESIN YELLOW?

The natural resin I use has UV stabilising technology built into its composition. Once the pieces are stored correctly away from strong sunlight and heat, then the inclusions will retain their beautiful colour.


IS PINE RESIN A GOOD CHOICE FOR SENSITIVE SKIN?

Yes. It's the perfect choice as it is a hypoallergenic material and is free from petroleum. Bangles are nickel and lead free and ideal for those who suffer with metal allergies. My findings are also lead and nickel free and my stainless steel earring posts are hypoallergenic and great for sensitive ears.